We recognize the important needs of our customers to have the highest quality products which are fully guaranteed and are returnable in the case that they do not fit your needs. We value and appreciate your business, so we will do everything in our power to make your return a smooth, easy transaction according to the policies listed below.

Warranty - We distribute, not manufacture the products on this site. We will stand behind all products sold on our website and insure customer satisfaction. If we can't guarantee products, we won't sell them. We believe that if we stand behind our products, provide excellent customer service with fast processing and shipping, you will continue to patronize us, and hopefully tell other dog friends about us! All products sold on our website are customer satisfaction guaranteed.

Return Policy - We understand that sometimes a product may not fill your needs and may need to be returned. We appreciate your business so we will make your return transaction smooth and prompt. All products sold on our web site carries a 30 day money back guarantee. All returns must included the products un-used portion and be in their original containers. Your return will be credited to your method of payment generally within 72 hours of receiving your return. Please allow two billing cycles for your return to show on your credit card statement. We will pick up the shipping cost if your return is the result of an incorrect shipment us or a damaged or defective product.

Return Instructions - All returns must be accompanied by a return authorization number. Please contact us at 951-265-6677 or by e-mail prior to shipping, for authorization and return instructions. Please include a copy of the original invoice so we can process your return quickly. A short explanation of why the product did not suit your needs is not necessary, but we would greatly appreciate it so we may better meet our valued customers' needs. For your protection, we encourage you to send your return via UPS. We will pick up the shipping cost if your return is the result of an incorrect shipment by us or our partners or a damaged or defective product.